Frequently asked questions - Claims

Last updated September 2023
Is there any more information on the new ICOS portal that is replacing ECF. Is the initial intent to replicate existing functionality and data?

The International Claims Orchestration Service (ICOS) is part of the Risk service gateway or market gateway, and is replacing ECF. The intent is to provide up-to date technology which is user friendly with better tracking and, as a minimum, has all the functionality that ECF provides. There will be training provided to help users understand how to use ICOS ahead of launch.

What happens to in-flight UCR’s partial agreement?

The full cutover plan for in flight claims is still in development. Plans will be shared with the market once available.

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