The purpose of these journeys is to help you gain a greater understanding of the phase one and phase two digital journeys. They can help you identify the most effective approach for your organisation to be ready for cutover to phase one digital services in July 2024, and phase two from September 2024.
This updated user journey document focuses on the phase one user journey only, and a phase two user journey will be issued as we progress the build of digital services.
In August 2022 a user journey walk-through was hosted, which you can view here:
We published the Proportional Treaty user journey in December 2022. Our aim is to support your understanding of the direction of travel to the end state processes for Proportional Treaty business.