Journey overview

Paying claims as a delegated authority

First notification of loss (FNOL)

  • A man making a claim on his laptop
    Customer makes a claim to the delegated claims administrator
  • Money being sent from one person to another
    Delegated claims administrator approves the claim and initiates the payment, if within approval limits

Delegated claims administrator reporting

  • Man looking at payments on laptop screen
    Delegated claims administrator adds a record of the claim payments made within the month as part of the bordereaux
  • A man on a computer sending a document
    Delegated claims administrator sends the bordereaux for agreement

Bordereaux processing


  • A man at a desk on a computer
    A bordereaux approval transaction is created for agreement
  • A woman at a desk on a computer with an eye, question mark, and tick icons above her
    Insurer reviews the transaction, will raise any queries, and then agrees it

Bordereaux processing

Digital processing and replenishment of funds

  • A woman doing technical checks on three computers
    Technical checks are completed for accounting purposes
  • Transfer of money between two people on computers
    Fund transaction is created, funds are replenished if required and the monies are moved accordingly


  • Woman looking at laptop screen
    Insurer reconciles incoming accounting transactions

Pain points

View the pain points the new digital solutions are addressing for paying claims as a delegated authority.


We’re delivering several solutions which are transforming how we’re paying claims as a delegated authority. Learn more about these solutions, including our progress, benefits and where to find out more.  

Related steps