Services and Solutions

Velonetic offers more than just services. We deliver the confidence that comes from working with a partner who truly understands the London Insurance Market.

With roots dating back over a century, Velonetic combines deep institutional expertise with a forward-looking approach that continues to shape the market.

We have decades of experience providing central services that have helped define how the market operates. From technology and IT infrastructure to the wraparound services that support it, we know what works and why.

Our strong market presence is reinforced by collaborative relationships with key industry bodies, including Lloyd’s, the International Underwriting Association (IUA), the Lloyd’s Market Association (LMA), and the London & International Insurance Brokers’ Association (LIIBA).

Our understanding of placement complexities and the nuances of premium and claims processing allows us to support your business with precision and clarity. Whether you are managing reinsurance placements, consortium structures or delegated authority, we bring the expertise to help you navigate even the most complex arrangements.

Our deep expertise in London Market Central Services enables us to offer a broad range of elective services. We are also one of the few providers in the market that support all classes of business through these offerings. This gives our customers confidence that, regardless of complexity or specialism, we have the capability to deliver.

We are deeply embedded in the day-to-day operations of the London Market. Our solutions are aligned with how the market functions.

This means our customers benefit from:

Quality of service: Reliable, accurate and fit-for-purpose solutions

Customer care: A responsive, collaborative approach that adapts to your needs

Expertise and knowledge: Real-world insight and problem-solving experience

Your business isn’t generic, and your solutions shouldn’t be either. Velonetic offers tailored, scalable service models that adapt to your needs—whether you’re growing, transforming or consolidating.

We design around your reality, not around templates.

We work with you, not just for you. Velonetic is a collaborative partner that listens, adapts and evolves with your business.

Our approach is grounded in understanding your goals and aligning our services to help you achieve them.

We don’t stand still. Our services, systems and content are continuously refined to stay fit for purpose in a changing landscape.

You benefit from a partner who is always looking ahead—enhancing performance, anticipating needs and adding value.

Velonetic is constantly evolving to meet the needs of the London Market with smarter, faster and more cost-effective solutions. Innovation is embedded in everything we do.

Offshore integration

We set the standard by embedding offshore teams into our delivery model early on. These teams support operations, quality assurance, training and performance management.

Robotics and automation

Since adopting robotic process automation in 2014, some components of every Lloyd’s claim passes through our robotics, delivering speed, accuracy, and reliability at scale.

Efficiency at scale

Our model enables more transactions at a lower cost. By removing administrative burdens from underwriters, brokers and claims professionals, we help you focus on your core business.

This results in:

- Cost efficiencies

• - Effective processing for settlements and tax reporting 

• - Lower transaction costs despite increased volume of work 

Technology for tomorrow

We are actively building the next generation of technology to support the future of the industry and keep our customers competitive.