Our legacy in the London Insurance Market
Velonetic offers more than just services. We deliver the confidence that comes from working with an insurance business services provider who truly understands the London Insurance Market. With roots dating back over a century, Velonetic combines deep institutional expertise with a forward-looking approach that continues to shape the market.
Built around the market
Velonetic has decades of experience providing central services that have helped define how the market operates. From technology and IT infrastructure to the wraparound services that support it, we know what works and why. We are one of the only providers in the market to support all classes of business through our elective services, giving our customers the confidence that no matter the complexity or specialism, we have the capability to deliver.
Embedded in market processes
We are deeply embedded in the day-to-day operations of the London Market. Our solutions are aligned with how the market functions. This means our customers benefit from:
Quality of service
Reliable, accurate and fit-for-purpose solutions.
Customer care
A responsive, collaborative approach that adapts to your needs.
Expertise and knowledge
Real-world insight and problem-solving experience.
Innovation that delivers
Velonetic is constantly evolving to meet the needs of the London Market with smarter, faster and more cost-effective solutions. Innovation is embedded in everything we do.
Offshore integration
We have built our own offshore teams which is, embedded in our delivery model. These teams support operations, quality assurance, training and performance management.
Efficiency at scale
Velonetic’s model enables more transactions at lower cost by removing admin burdens, delivering cost efficiencies, faster settlements, accurate tax reporting, and reduced transaction costs even at scale.
Robotics and automation
We were early adopters of robotic process automation. Every Lloyd’s Market Claim has passed through our robotics platform over the past decade, delivering speed, accuracy and reliability at scale.
Technology for tomorrow
We are implementing the next generation of technology to support the future of the industry and keep our customers competitive.
Meet our team
Our CRM Team is a proactive force for progress, working closely with brokers, carriers, and underwriters to uncover inefficiencies and unlock value. Aligned to specific London Market customers, each CRM builds deep understanding of their clients’ operations, connecting them with tailored solutions from Velonetic’s full suite of insurance processing services. As the voice of the customer, they bring insight and momentum to our leadership team, helping shape services that evolve with the market’s needs.
Meet the people who make partnerships work - book a chat with our Customer Relationship Managers.
David Gosden
Nicky Hager
Sarah Kilford
Susan Cox
Michelle Fosbraey
Rob Fuller
Richard Peacocke
Mary Dawson
Holly Wilding
Careers
Join a team that powers the London Insurance Market. At Velonetic, your work helps streamline global insurance operations, resolve complex claims, and deliver real impact across the industry. With over 200 claims professionals and hundreds more supporting premium and underwriting services, we’re shaping the future of insurance through innovation, collaboration, and expertise. Whether you're starting out or stepping up, you'll find purpose, growth, and pride in the work you do here.
The Velonetic difference
Real-world insight and problem-solving skills experience.
Embedded offshore teams and robotics automation.
Continuous innovation and improvement.
News and insights
Stay informed with the latest updates, market trends, and expert perspectives from across the London insurance market.