Frequently asked questions

We have compiled the top ten frequently asked questions. Please use the form below, or on our Contact page if you have any other queries.

1.    What, or who, is Velonetic?
Velonetic is the new identity for the London Market Joint Ventures. Representing velocity and kinetic, we bring speed and energy to lead, shape and build the digital future of the global insurance market. Our services are data-focused, agile, and secure. We make insurance easier and help our customers to soar.

2.    Why is the new identity important?
Velonetic is a global brand. It brings clarity and visibility to the ownership of responsibilities for the services we deliver to the insurance market.
Velonetic is our unified single identity for our people and for the insurance marketplace. It replaces references in our communications to legacy organisations, such as the London Market Joint Ventures, XCS, XIS, Xchanging, and the Bureau.

3.    Where can I find out more about Velonetic, our services, and access information and resources?
We have a number of ways for you to find out more about Velonetic.
Our website - thanks for visiting!
Follow us on LinkedIn
Visit, meet and collaborate with Velonetic on Gallery 4 of the Lloyd’s building   
Get in touch with us    [email protected]

4.    I have a question or request, who can I ask?
If you are a current customer, please contact your usual Customer Relationship Manager, or email the CRM team in the first instance. 
If you’re new to Velonetic, please email [email protected]
For all other queries, or if you’re not sure who to contact, please email [email protected] and we’ll put you in touch with the most relevant and helpful contact point.

5.    Will customer-facing applications be re-branded?
Yes. Velonetic will be applied to applications in due course as we roll out the new brand name.

6.    Are you a market participant interested in our work on digital transformation?
We are gathering questions using a standardised form, so pleasesubmit a question and we will respond and add it to our Frequently Asked Questions.
You can also use the form if you would like to speak to a member of our Single Engagement Team. Please include as much detail as possible about your query so that we can put you in touch with the relevant Engagement Lead.

7.    Would you like a speaker or presenter at your event?
Please use our contact form below to submit your request for a speaker or presenter at your event. We encourage you to give us as much information as possible so that we can consider your request. We will acknowledge your response and be in touch with any further queries, or our decision, within 5 working days.

8.    Are you interested in co-branding?
Please set out your request in our contact form below, providing as much information as possible, and we will be in touch within 5 working days.

9.    Are you a journalist, or do you have any other media-related enquiry?
Please email our [PR, Media and Stakeholder Relations Team].

10.    Any other questions or queries?
Please use our contact form below and we will review your query and get back to you within 5 business days with a response, or details of someone who can help.