Why are organisations looking to improve submission performance
Complex submissions
High query volumes
Resource constraints
Submitting premium and claims transactions into Central Processing Services requires accuracy, specialist knowledge and attention to detail. As transaction volumes increase, maintaining quality and turnaround times becomes more challenging. Queries can slow progression, delay payments and divert experienced employees away from client-facing and revenue-generating activities.
Many organisations, particularly during renewal periods or periods of increased activity, need additional support to maintain quality standards and improve operational efficiency without increasing headcount or operational complexity.
How does Velonetic help
Specialist broker support that improves processing outcomes
Velonetic provides specialist intermediary services that help customers improve the quality of submissions into Central Processing Services, reduce queries and support faster progression to settlement. Acting as an extension of your operations team, we combine London Market expertise with structured processes to help improve accuracy and operational performance.
Our teams manage the end-to-end handling of premium and claims submissions, ensuring documents meet required standards before submission. These specialist processing solutions help reduce administrative burden, improve right-first-time performance and deliver greater confidence across operational workflows.
Our solution
Premium & claims submission management
We provide end-to-end handling of premium and claims submissions into Central Processing Services, helping reduce errors, queries and operational delays.
Broker support & query management
Our teams provide specialist broker support, managing queries and working directly with Central Processing Services where appropriate to reduce operational burden on internal teams.
Quality assurance & validation
Structured quality controls help ensure submissions meet market standards before they are submitted, supporting improved accuracy and reducing avoidable rework.
Flexible processing solutions
Our scalable processing solutions flex around business demand, helping organisations maintain service quality during renewal peaks, onboarding activity and periods of increased transaction volume.
The value to your organisation
Improve broker efficiency
Reduce administrative effort and increase submission quality.
Improve operational efficiency
Minimise delays and improve processing performance.
Reduce queries and rework
Improve right-first-time performance and reduce rework.
Why Velonetic?
Velonetic sits at the heart of the London Market and combines operational scale, structured processes and specialist expertise to support customers across the insurance lifecycle. Our teams understand Central Processing Services requirements and provide access to expertise that many organisations find difficult or costly to maintain internally.
Unlike traditional service outsourcing arrangements, Velonetic operates as an extension of your team. We provide dedicated support that helps customers improve submission quality, reduce operational burden and achieve stronger processing outcomes, while maintaining visibility and control throughout the process and keeping the London Market moving.
Connected services
Reduce delays and improve submission quality with specialist broker support.