Terms and conditions relating to the use of Velonetic’s ‘Resources’

This website (the “Site”) contains content from Velonetic.

This Site is owned and operated by Velonetic (as the trading name for Ins-sure Holdings Limited and Xchanging Claims Services Limited) (“we”, “us” or “our”). These terms and conditions (the “Terms”) govern your use of and access to the Site and our social media channels (e.g. LinkedIn and YouTube) which are collectively referred to in these Terms as the ‘Resources’. By using, accessing, or viewing the Resources, you agree to be bound by these Terms in full.

The term ‘Velonetic’ refers to the owners of the Resources shown in the table below. The term ‘you’ or ‘your’ refers to the person or entity using, accessing or viewing the Resources.

Company name

Company registered number

Place of registration

Registered office address


Company name, postal address, and email address




Ins-sure Holdings Limited


England and Wales

Royal Pavilion, Wellesley Road, Aldershot, Hampshire, United Kingdom GU11 1PZ

Velonetic c/o Ins-sure Holdings Limited
Royal Pavilion, Wellesley Road, Aldershot, Hampshire, United Kingdom GU11 1PZ

[email protected]

Xchanging Claims Services Limited


England and Wales

Royal Pavilion, Wellesley Road, Aldershot, Hampshire, United Kingdom GU11 1PZ

Velonetic c/o Xchanging Claims Services Limited
Royal Pavilion, Wellesley Road, Aldershot, Hampshire, United Kingdom GU11 1PZ

[email protected]


The content of the Resources is for your general information and use only. It is subject to change without notice.

The Resources (and the content of the Resources) are provided ‘as is’ with no warranty of any kind, whether express or implied and all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded from these Terms to the fullest extent permitted by law.

You are solely responsible for any reliance that you place on the Resources. We do not guarantee the accuracy or completeness of the Resources or that the Resources are up to date or fit for any particular purpose. To the fullest extent permitted by law, we do not accept any liability for loss or damage, whether direct, indirect, or consequential, resulting from your use of or inability to use the Resources. 

The Resources contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms.

All trademarks reproduced in the Resources, which are not the property of, or licensed to the operator, are acknowledged on the Site.

We are not responsible for how the information contained in any of the Resources is used, how it is interpreted or what reliance is placed on it. It shall be your own responsibility to ensure that any services or information available through the Resources meet your specific requirements. You should not act or refrain from acting on the information contained in the Resources without first verifying the information and obtaining advice where appropriate.

We do not guarantee that the Resources will be available at all times, or that they are free from errors or viruses. Data downloaded is done so at your own risk. We recommend that you take adequate measures to protect your own system.

We reserve the right to terminate or restrict your access to the Resources if: (i) we reasonably suspect that you are in breach of these Terms; (ii) we reasonably determine it necessary to protect the safety and security of the Resources; or (ii) we determine that you are acting in a manner contrary to the interests of other users, e.g. excessive use.

The Resources may also include links to other sources of information (e.g. websites and social media channels) which are not controlled by us. These links are provided for your convenience only and we accept no responsibility or liability for the content of those third party sites or for the content of any third party site which links to our Site. 

While every effort is made to ensure the Resources are available to you, we take no responsibility for, and will not be liable for, the Site or the other Resources being unavailable to you due to technical issues beyond our control.

You are solely responsible for your use of the Site and the other Resources and any unauthorised use of the Site and the other Resources may give rise to a claim for damages and/or be a criminal offence.

These Terms and any non-contractual obligations arising out of or in connection with them will be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms (including in relation to any non-contractual obligations).

Rules about linking to our Site

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to our site other than that set out above, please contact [email protected].


Unless otherwise stated, the copyright and any other rights in the contents of the Resources, including but not limited to images, text and data, are owned by us or our licensors.

We will endeavour to acknowledge third-party copyright. If third-party copyright has not been properly acknowledged, please notify us at the address below so that we can make the appropriate arrangements. 

You may (unless otherwise specifically stated) download, display or print the Resources for personal use or internal use within an individual organisation for non-commercial purposes.

Please email [email protected] with any requests for further authorisation regarding proposed use of the Resources. 

We typically grant permission for non-commercial re-use of the Resources, particularly in an academic or education context.

Where we grant permission for re-use of the Resources, we do not accept any responsibility for any alteration or manipulation of the Resources.

Where we grant permission to translate Resources, we do not warrant that we have reviewed or will review the translation for accuracy or completeness.

Where Resources include or are comprised of third party copyright materials, the copyright of that material remains with the originating individual or organisation and any re-use is subject to the separate approval of the relevant third party.

If you have a complaint about how your application has been handled or you would like a review of the decision made in relation to your application, please write to the above address or email to [email protected].

18 September 2023