Roadmap

Phase one digital services will go live in a single market cutover at a target date of October 2024, and we want to ensure that your organisation is prepared and well equipped for success. 

Our training material is your guide to understanding the implications of the new digital processing services on your people and technology, and the roadmap below details the key milestones and assets to support you, starting with the launch of our learning platform, Velonetic Education, on 1 March 2024.

Latest update

By 31 May 2024 - Please book instructor-led training slots for your organisation (see section below)

Our blended approach

We understand that everyone prefers to learn in their own way. Velonetic Education provides a wide range of training options, to cater for different learning choices, to help support our customers’ cutover to new digital processing services.

User Manuals

The first iteration of User Manuals for the following systems are now available on the Velonetic Education learning platform:
•    Digital Processing Platform for premiums, previously referred to as IPOS (International Premium Orchestration Service)
•    The Digital Processing Platform for claims, previously referred to as ICOS (International Claims Orchestration Service)
•    Document Repository (currently referred to as the Insurers’ Market Repository) 
•    User Administration
•    Reporting (Qliksense)

The roadmap above includes the planned dates for future editions.

Self-paced learning

Our first learning module on 'User Administration' was issued in March 2024 when we launched our Velonetic Education learning platform. This module provides instructions to designated Digital Processing Services (DPS) User Administrators on four key areas:
•    Accessing the ‘Parties’ application to enable user administration
•    Providing access to DPS systems for new users within your organisation
•    Editing user profiles and managing access to digital processing services
•    Removing user access

All future modules will be released by the end of July 2024, and the roadmap above will be updated when more information is available. We will also be holding virtual drop-in sessions to support users with the modules.

Instructor-led training

Instructor-led face-to-face tutorials are also being offered to our customers. In our Market Communications with We shared syllabuses with information about the courses available, how to book, and the dates currently available in our Market Communications of 1 May 2024 to our customers who are carriers in the Company market, managing agents, or brokers.

The approaches for instructor-led training for carriers in the Company market and Lloyd’s managing agents have been developed in collaboration with the International Underwriting Association (IUA), and the Lloyd's Market Association (LMA) respectively.

We share the key information from our communications below.

Syllabuses

Velonetic Learning Modules - Syllabus for brokers, May 2024
Velonetic Learning Modules - Syllabus for carriers in the Company market, May 2024
Velonetic Learning Modules - Syllabus for Lloyd's managing agents, May 2024

Training slots available to book by Friday 31 May 2024

Availability for training will on weekdays as follows:
•    Full day courses will run from 9am to 5.30pm
•    Half day courses in the morning will run from 9.00am to 12.30pm

Half day courses in the afternoon will run from 2.00 to 5.30pm
The venue for face-to-face training will be in the City of London. Virtual sessions will be hosted on Teams.

How to book

Carriers in the Company market and Lloyd's managing agents
In collaboration with the International Underwriting Association (IUA) and the Lloyd’s Market Association (LMA) the instructor-led courses are available to book at no cost for carriers in the Company market, and Lloyd’s managing agents. Users with a Velonetic Education account are able to book courses as a self-service option through the catalogue, which is the first tile. They will be able to see how many spaces are still available on each course when they log on. The individual needs to do this so that the confirmation and calendar invite is sent directly to them, and they have the course within their own profile.

Brokers
Please complete and submit this form by 31 May 2024 to register your interest, providing us with up to three preferred dates for the courses, and the number of spaces you require for training on each. There is a charge: please refer to Market Communication 2024/036 ‘Update – Register by 31 May: Face-to face instructor-led training for phase one digital services’.

Do you have any questions?

Our Velonetic Education team is on hand to help and respond to any questions you may have. Please email us at [email protected]. We aim to respond to queries within 2 working days. 
 

Change materials

‘Change context’ offers insights and practical techniques for a seamless transition to the new digital platform and processing services. Users can dive into essential aspects of the digital processing services lifecycle, covering:
•    Market Reform Contract v3 (MRC v3)
•    Premium Submissions
•    Claims
•    Queries
•    Reporting
•    Customer help services 

Please note that the information provided in 'Change context' is valid as at 26 March 2024.

Next steps

Identify the stakeholders impacted by the upcoming changes.

Ensure that training material are shared with the right people. Please note that the material is subject to Velonetic’ s Terms & Conditions, which includes copyright.

Find out more and get in touch

Velonetic education